Our Philosophy

Doing the right things in the right way

Our Philosophy of Doing Business
At FREIGHTAPP, we believe that doing business the right way is the only way. We empower our employees and hold ourselves to the highest standards of customer satisfaction.

Safety: Our employees come first, and their safety is our top priority. We will do everything possible to ensure that everyone goes home safely after each job. We are committed to cultivating a culture of safety and will actively engage and empower our team members in our quest to attain an incident-free work environment. No task is so important that we cannot take the time to do it safely. We believe that incidents, near misses, and good catches are opportunities to learn and improve. We will work cooperatively with others to improve safety for everyone we work with and around. We will also be good stewards of the environment and good citizens of the communities in which we operate.

Integrity: We always do the right thing in the right way for the right reasons. We start with compliance as the minimum standard, but we hold ourselves to an even higher level of ethical behavior. We will follow all policies, rules, and regulations, and we will do what we say we will do. We provide assurance that our work is done correctly.

We prioritize innovative customer service, with customer satisfaction serving as the basis for our actions and the benchmark for our performance. At FREIGHTAPP, we are privately owned and owner-managed, and we practice unbureaucratic and determined work in a dynamic and experienced team of employees. Our focus on short decision-making processes leads to fast implementation of solutions to benefit our customers. Every employee is committed to optimizing our services for the benefit of the customer, and this forms our company aim.

Quality: We believe that good planning leads to good results. Well-planned work is done safely, correctly, and efficiently. We regularly use Key Performance Indicators (KPIs) and actively seek customer feedback to monitor our progress and improve our performance. Our customers are the ultimate judges of our performance, and we strive not only to meet but exceed their expectations. Our internal customers are our fellow team members, and they deserve to know that we are working together for success.

Trust: Trust is our most valuable asset and essential to good relationships and strong business partnerships. Trust must be earned and kept. We will always interact openly, honestly, and respectfully, and our communication will be frequent, timely, and clear. We will collaborate and focus on problem-solving and continuous improvement.

Deira, Port Saeed, Al Maktoum Road,
street No. 19a, Al Makateb Building,
Office No. 611 Dubai - UAE

Jebel Ali North Free Zone
Blue Shed Zone RA08
W/H: ZA01 - UAE

+971 58 5018739
+971 58 5708560